Lunastra AI
Stoic

Stoic Support

Need help with Stoic? You're in the right place.

Contact

Email: dev@lunastra.ai

We aim to respond within 2 business days.

Common questions

My goals or reflections disappeared after I reinstalled the app

Stoic syncs your data to your personal iCloud automatically. If your data didn't come back:

  1. Make sure the same Apple ID is signed in: iOS Settings > your name at top.
  2. Make sure iCloud is enabled for Stoic: iOS Settings > your name > iCloud > Show All > Stoic > on.
  3. Give it 30-60 seconds after first launch. Sync isn't instant.

If it still doesn't sync, please email us with your device model and iOS version.

Notifications aren't showing up

  1. Check iOS Settings > Notifications > Stoic and make sure notifications are allowed.
  2. Inside Stoic, check the reminder toggle in the Goal Details / Settings screen and confirm the reminder time is set.
  3. If notifications were previously denied, iOS won't re-ask. You'll need to enable them from the Settings app.

AI suggestions or the Guide chat isn't working

This usually means our backend or OpenAI is temporarily unreachable. Try again in a minute. If it persists more than 15 minutes, email us so we can check status.

The voice mission entry doesn't work

Voice entry requires microphone and speech recognition permissions. Check iOS Settings > Stoic and confirm both are enabled.

How do I delete all my data?

Stoic doesn't have accounts, so you delete data by:

  1. Deleting the Stoic app from every device signed into the same Apple ID.
  2. Removing Stoic data from iCloud: iOS Settings > your name > iCloud > Manage Storage > Stoic > Delete Data.

Once both are done, your Stoic data is gone permanently.

Can I use Stoic on my iPad?

Yes. Install Stoic on both your iPhone and iPad with the same Apple ID and your data will sync across them automatically.

Does Stoic cost anything?

Stoic is a paid app with a 7-day free trial. After the trial, your subscription renews automatically at the price shown on the App Store listing. This may vary by region.

You can use the full app during the trial. If you cancel before the trial ends, you won't be charged.

How do I cancel my subscription or the free trial?

Subscriptions are managed by Apple, not by Stoic. To cancel:

  1. Open the Settings app on your iPhone or iPad.
  2. Tap your name at the top > Subscriptions.
  3. Tap Stoic > Cancel Subscription.

Cancelling during the free trial stops the trial and prevents any charge. Cancelling after the trial keeps your access until the end of the current billing period.

I was charged after the trial. Can I get a refund?

Refunds are handled by Apple, not by Stoic. Request a refund at reportaproblem.apple.com. Apple decides refunds on a case-by-case basis; we don't have visibility into your billing.

How do I restore my subscription on a new device?

Install Stoic on the new device, sign in with the same Apple ID you used to subscribe, and tap Restore Purchases in the app's settings. Your subscription is tied to your Apple ID and transfers automatically.

Something else?

Email dev@lunastra.ai with as much detail as you can: your device model, iOS version, and what you were doing when something went wrong. We read every email.