Privacy policy for Lunastra AI

Privacy Policy

back

Privacy Policy

Lunastra AI (Mojo Media Management LLC) · Last updated: June 2026

Lunastra AI is a brand of Mojo Media Management LLC ("Lunastra," "we," "us," or "our"). We build AI solutions and automations for businesses, including text-messaging (SMS) programs that we operate on behalf of our clients. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to lunastra.ai and to the messaging programs we run for our clients.

1. Information we collect

  • Contact details you provide: name, mobile phone number, and email address.
  • Information you submit through our forms or our clients' forms, for example when you request information or book an appointment.
  • Messaging activity: your opt-in/opt-out status and the messages exchanged, so we can honor your preferences and provide the service.

2. How we use your information

  • To send the text messages you have opted in to receive, including appointment confirmations and reminders, replies to your inquiries, and related follow-ups.
  • To respond to your questions and provide support.
  • To operate, maintain, and improve our services.
  • To comply with legal obligations and carrier requirements.

3. SMS / text messaging

Lunastra AI (Mojo Media Management LLC) operates SMS programs on behalf of its clients, including appointment-based businesses such as dance studios. If you opt in, you may receive text messages such as appointment confirmations and reminders, replies to your inquiries, and follow-ups about booking or rescheduling appointments.

No mobile information, including phone numbers, SMS opt-in, or consent, is shared with, sold, or rented to third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers who help us deliver the messaging, such as our messaging platform and CRM, solely to provide that service.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Mobile carriers are not liable for delayed or undelivered messages.

4. How we share information

We do not sell your personal information. We share information only with: (a) the client business whose program you opted into, the business you booked with, so they can serve you; and (b) trusted service providers, including scheduling, CRM, and messaging vendors, who process data on our behalf under confidentiality obligations and only to operate the service. We may also disclose information where required by law.

5. Data retention

We retain your information for as long as needed to provide the service, honor your messaging preferences, and meet legal, tax, and compliance obligations, after which it is deleted or anonymized.

6. Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to those who need it.

7. Your choices and rights

  • Opt out of texts at any time by replying STOP.
  • Get help by replying HELP.
  • Access or delete your information by contacting us at the address below.

8. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision.

10. Contact us

For privacy or messaging questions, contact Lunastra AI (Mojo Media Management LLC) at contact@lunastra.ai. For questions about a specific program, we'll connect you with the relevant client business.